Privacy Policy
Triplova's privacy policy explains the information we collect from customers and clarifies your choices surrounding how we use information about you.
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+91 96339 68998Introduction
Triplova (hereinafter referred to as "Triplova", "we", "us" or "our") understands and respects the importance of privacy of its users (hereinafter referred to as "You" or "Your"). This Privacy Policy sets out the basis on which any personal data we collect from You, or that You provide us, via the website https://www.triplova.com (hereinafter referred to as "the website") will be processed by us.
This Privacy Policy is applicable to any person/s who book/purchase/intend to purchase/enquire about any product(s) and/or service(s) made available by Triplova through its website as well as all its offices including corporate office, branch offices and franchise offices.
By visiting our website you accept and consent to the practices described in this policy. Please read the following carefully to understand our views and practices regarding your personal data.
Collection And Use Of Personal Information
We may collect and process the following data about you:
- Information you give us: This is information about you that you give us by filling in forms on our website or by corresponding with us by phone, email or otherwise. It includes information you provide when you register on our website, search for a package, purchase a package, participate in discussion boards or other social media functions, and when you report a problem with our website.
- Name and Contact Information: Full name, email address, mobile number, and address for booking and communication purposes.
- Payment Information: Credit/debit card details, UPI information processed securely through payment gateways for completing transactions.
- Travel Preferences: Passport details, travel history, and itinerary preferences to personalise your experience.
- Technical Information: IP address, browser type, operating system, referral source, length of visit, page views, and website navigation paths.
Purpose Of Collecting Personal Information
We use information held about you in the following ways:
- To process your bookings, travel packages, and related services.
- To send you booking confirmations, itineraries, and important travel updates.
- To personalise your experience and recommend packages that may interest you.
- To improve our website, services, and customer support.
- To notify you about changes to our services or special offers (with your consent).
- To comply with our legal obligations including GSTIN, tax reporting, and fraud prevention.
- To carry out our obligations arising from any contracts entered into between you and us.
Disclosure Of Personal Information
We may share your personal information with selected third parties including:
- Service Partners: Hotels, airlines, transport providers, and local guides required to fulfil your booking.
- Payment Processors: Secure payment gateways for processing transactions.
- Legal Authorities: When required by law, court order, or government regulation.
- Business Transfers: In connection with any merger, acquisition, or sale of business assets.
We do not sell, rent, or lease your personal data to third parties for marketing purposes without your explicit consent.
Data Retention
We will retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Typically, booking data is retained for 7 years to comply with Indian financial and tax regulations. You may request deletion of your data at any time by contacting us, subject to our legal obligations.
Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request correction of any inaccurate personal information.
- Request deletion of your personal data (subject to legal requirements).
- Object to or restrict how we process your data.
- Withdraw consent at any time for marketing communications.
- Lodge a complaint with the relevant data protection authority.
To exercise any of these rights, please contact us at help@triplova.com.
Data Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
All payment transactions are encrypted using SSL technology. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Third Party Links
Our website may contain links to third-party websites. Please note that we have no control over the content and practices of such websites and cannot accept responsibility or liability for their respective privacy policies. We encourage you to read the privacy policies of any third-party sites you visit.
Changes To This Policy
We reserve the right to update this Privacy Policy at any time. We will notify you of significant changes by posting the new policy on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.
Last Updated: May 2026
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: